Thank you for choosing ACCESS TECH Gate Openers. We aim to ensure your satisfaction with our automatic gate opener products. This Refund and Returns Policy outlines the procedures and conditions for requesting refunds or returns when you purchase our residential or commercial gate openers. By making a purchase from at-gateopener.com, you agree to comply with the terms stated here.
1. Eligibility for Refunds and Returns
1.1 Product Condition
To be eligible for a refund or return, the gate opener product must be in its original condition. This means:
- The gate opener is unused and in the same condition as when you received it.
- All original packaging, accessories, and documentation related to the gate opener are included.
- The gate opener has not been installed or modified in any way that would affect its functionality or resale value.
1.2 Timeframe
You must initiate the refund or return request within 30 days from the date you received your gate opener order. Requests made after this period will not be accepted, except in cases where there is a manufacturing defect covered under our warranty policy.
2. How to Request a Refund or Return
2.1 Contact Our Support Team
To start the refund or return process for your gate opener:
- Send an email to our customer support team at support@at-gateopener.com.
- In the email, include your order number, details about the gate opener product (such as model number), and the reason for your refund or return request.
2.2 Await Confirmation
Our customer support team will review your request within 2 business days. If your request is approved, you will receive instructions on how to return the gate opener product to us. This will include the return shipping address and any applicable return authorization number.
3. Refund Process
3.1 Inspection of Returned Product
Once we receive the returned gate opener product, our quality control team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.
3.2 Issuance of Refund
If the returned gate opener passes inspection:
- We will process the refund within 5 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that shipping costs for the original order are non-refundable, unless the return is due to a mistake on our part (e.g., wrong gate opener shipped, defective product).
4. Return Shipping
4.1 Customer Responsibility
Unless the return is due to our error, you are responsible for the cost of return shipping for the gate opener. We recommend using a trackable shipping method to ensure the safe delivery of the product back to us.
4.2 Address for Returns
Ship the gate opener product to the address provided in the return confirmation email from our customer support team.
5. Exceptions
5.1 Defective Products
If your gate opener is defective and covered under our warranty, we will provide a replacement or refund at no additional cost to you. In such cases, please contact our support team with details and evidence of the defect (e.g., photos or videos).
5.2 Custom Orders
Custom-made gate openers or orders with special modifications are not eligible for returns or refunds unless they are defective.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website and purchase of gate openers after the policy changes constitutes your acceptance of the new terms.
7. Contact Us
If you have any questions or concerns about this Refund and Returns Policy or the process for your gate opener order, please contact us at adaliu1999@gmail.com. We will respond to your inquiries within 1 business day.
